Privacy policy

This Privacy Policy describes how TOLATOLI ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.tolatoli.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). "You" refers to the user of the Services, whether as a customer, website visitor, or another individual.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page with an updated “Last updated” date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from various sources over the past 12 months, depending on your interactions with us. We may use your data to:

  • Communicate with you

  • Provide and improve the Services

  • Comply with legal obligations

  • Enforce our terms of service

  • Protect the rights of TOLATOLI and others

Personal Information We Collect

Information You Provide Directly

  • Contact details: name, address, email, phone

  • Order details: billing/shipping address, payment confirmation

  • Account info: username, password, security questions

  • Customer support communications

Information from Your Usage

We automatically collect data such as:

  • Device and browser information

  • IP address

  • Interaction with the Site (via cookies, pixels, etc.)

Information from Third Parties

We may receive data from:

  • Shopify (our e-commerce platform)

  • Payment processors

  • Marketing and fulfillment partners

Use of Your Personal Information

Providing Products and Services

We use your information to fulfill orders, process payments, manage your account, and support transactions. Shopify may enhance your experience across its ecosystem.

Marketing and Advertising

We may use your information to send promotional messages or display tailored advertisements. EEA residents are informed that this is done under Art. 6 (1)(f) GDPR.

Security and Fraud Prevention

We take steps to detect and prevent fraud and unauthorized access. Keep your account credentials secure. Contact us immediately at hello@tolatoli.com if you suspect any breach.

Service Improvement and Communication

We use data to provide customer support and enhance our services.

Cookies and Tracking Technologies

We use cookies to operate and enhance our Site. For details on Shopify-related cookies, visit Shopify’s Cookie Policy.
We honor the Global Privacy Control (GPC) signal for opting out of targeted advertising.

Disclosure of Personal Information

We may share your data with:

  • Service providers (e.g., payment processors, logistics, analytics)

  • Business and marketing partners

  • Affiliates

  • Legal authorities, as required

  • In case of a merger, acquisition, or similar event

We do not sell or use sensitive personal information for profiling without your consent.

Data “Sold” or “Shared” in the Last 12 Months

Category Shared With
Identifiers (e.g. name, email) Business and marketing partners
Purchase history Business and marketing partners
Usage data Business and marketing partners

Third-Party Links

Our Site may link to third-party platforms. We are not responsible for their content or privacy practices. Please review their policies separately.

Children’s Data

We do not knowingly collect information from children. If a child has submitted data, please contact us at hello@tolatoli.com to request its deletion.

Security and Data Retention

We use reasonable security measures but cannot guarantee complete protection. Do not send sensitive information over unsecured channels.
We retain personal information as necessary to provide services, comply with laws, and resolve disputes.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your data

  • Opt out of sale or sharing of data

  • Restrict or withdraw consent for data processing

  • Data portability

  • Appeal decisions or file complaints

To exercise these rights, contact us at hello@tolatoli.com. We may verify your identity before processing your request.

Complaints

If you're unsatisfied with our response, you may contact your local data protection authority. EEA residents can find contact info for their authority here.

International Users

We may store and process your data outside your country. When data is transferred outside the EU/UK, we rely on Standard Contractual Clauses or other lawful mechanisms.

Contact Us

If you have questions or wish to exercise your rights, contact us at:

📧 hello@tolatoli.com
📍 61 Rue de Lyon, Paris, 75012, France